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Information
FOCUS>>
Executive
Health Screening
Many
Common Diseases such as high blood pressure, diabetes, coronary
artery disease and cancer usually set in years before the disease
actually surface. To prevent these diseases, early detection
of risk factors are
essential. At
Metro Specialist Hospital, we offer Health Screening Programmes,
which would enable you to identify your health problems. Click
here for more information
Operational Days
Sun-Thur: 9am-5pm
Friday: 9am-1pm
Saturday: Closed
Public Holiday: Closed
Daycare operational days will be from Sunday to Thursday. Accident
& Emergency Services are available 24 hours daily.
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INFORMATION FOR PATIENTS:
Inpatient Admission
If your surgery is scheduled for the morning (8.00am-1.00am ),
it is advisable to be admitted one day prior to the surgery, before
4.00 pm. MSH does not guarantee availability of rooms if patients
are admitted on the same day as the scheduled morning surgery.
Things to bring:
i) Metro appointment card.
ii) Personal clothing (dress gown, slippers) and toiletries
iii) For Maternity Patient- 1set of baby’s clothing
Inpatient Discharge
Upon your doctor’s confirmation for your discharge please
allow one to two hours for consolidating and processing of your
hospital bill. Discharge time is between 10.30am – 12.00noon
(lunch will not be provided). The following conditions apply:
- Discharge after 12noon & Discharge after 4pm
We would appreciate it if you vacate the room promptly after settlement
of the bill in consideration of other patient waiting for the
availability of the room. Should you need to leave before the
bill is finalized, you will be required to settle an estimated
amount or sign an open credit card voucher with us. Any excess
payment will be refunded to you within 21 days and for outstanding
balances, we would appreciate prompt settlement. For credit card
holders, you will be informed of the final amount charged to your
card. A copy of the final bill will be mailed to you.
Deposit Required
The deposit amount varies with the type of treatment
and can be made in cash, bank draft or credit card. MSH accepts
guarantee letters from companies that have credit facilities with
the hospital. The guarantee letter must be presented at the time
of admission; otherwise the patient will have to pay a deposit
which is refundable upon discharge, if a valid guarantee letter
could be finished. Please note that if the guarantee letter is
not presented within 24 hours of admission, the patient will be
required to settle the bill by cash or credit card. Additional
deposit will be required when the expenses incurred during your
hospital stay exceed the initial deposit paid or the limit specified
in the guarantee letter.
Personal Valuable
Please do not bring or keep valuable with you during your stay
in MSH. In the event that you do have valuables, we recommend
that you store them in the hospital safe deposit box. If you require
this complimentary service, please inform the admission staff
at the time of admission. MSH however will not be responsible
for any loss or damage to your property or personal belonging
s whilst on our premises and in locked drawer.
Electronic and computerized equipment
For security purposes, please do not bring any electronic, electrical
or battery powered equipment, computerized gadgets such as hand
phone, walkie-talkies, pages, handheld organizers, laptop, palmtops,
computerized notebooks, CD Players and DVD Players.
Rooms
All rooms are fully air-conditioned with attached bathroom. Single
and Double Bedded rooms are furnished with colour television sets
ad telephones. The hospital does not accept pre booking of rooms
and room types are subject to availability. Room charges will
be based on the actual room accorded to you. For all maternity
patients, please note that the room rate is charged from the time
admission. Stay –in Companion is allowed only if you are
occupying a suite or single room. Lodger fee is RM15.00 per night
(12.00pm-8.00am) whether they took the deck chair or not.
Non Smoking Policy
Smoking is strictly prohibited in Metro Specialist Hospital.
Visiting Hours
The hospital visiting hours are as follows:
- 12.00noon – 2.00pm daily & 6.00pm-10pm daily
We do not encourage visitors to bring children along. However,
if this is unavoidable, we seek your cooperation to ensure that
they do not disturb other patients by running around or making
any undue noise in the patient’s room or ward area
Hot Spot
You can surf the internet anytime with your own notebook
at lobby and cafeteria area.
5 ½ days clinics operations
Effective 02.01.2007, our new hours of the operation
will be from 8.00 am-5.35 pm from Sunday to Thursday and 8.00am-1pm
on Friday. Clinics closed on Saturday and public holiday. For
emergencies cases, please refer the Accident & Emergency counter
at 04-4238888 ext 1887/1889.
Meals
Complimentary meals will be served to all patients unless advised
otherwise by the attending doctor.Meal times are as follows:
Breakfast: 8.00am – 9.00am daily.
Lunch: 12.00noon – 1.00pm daily
Dinner: 6.00pm-7.00pm daily
Cafeteria
The Metro Cafeteria is located at the Ground Floor and is open
from 7.30am-8.30pm daily.
Refund
Amounts received in excess of the total bill will be
refunded within 21 days of discharge. The refund will be either
in cash, cheque or credit card depending on the initial mode of
payment. Should you have any questions regarding your account,
please call our Billing Department at 04-423 8888.
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