Inpatient Admission
If your surgery is scheduled for the morning (8.00am-1.00am ), it is advisable to be admitted one day prior to the surgery, before 4.00 pm. MSH does not guarantee availability of rooms if patients admit on the same day as the scheduled morning surgery.
Things to bring:
i) Metro appointment card.
ii) Personal clothing (dress gown, slippers) and toiletries
iii) For Maternity Patient- 1set of baby’s clothing

Inpatient Discharge
Upon your doctor’s confirmation for your discharge please allow one to two hours for consolidating and processing of your hospital bill. Discharge time is between 10.30am – 12.00noon (lunch will not be provided). The following conditions apply:
- Discharge after 12noon & Discharge after 4pm
We would appreciate it if you vacate the room promptly after settlement of the bill in consideration of other patient waiting for the availability of the room. Should you need to leave before finalized bill is ready, you will be required to settle an estimated amount or sign an open credit card voucher with us. Any excess payment will be refunded to you within 21 days and for outstanding balances, we would appreciate prompt settlement. For credit card holders, you will be informed of the final amount charged to your card. A copy of the final bill will be mailed to you.

Deposit Required
The deposit amount varies with the type of treatment and can be made in cash, bank draft or credit card. MSH accepts guarantees letter from companies that have credit facilities with the hospital. The guarantee letter must be presented at the time of admission; otherwise the patient will have to pay a deposit which is refundable to the patient upon discharge, if accompanied with a valid guarantee letter.Please note that if the guarantee letter is not presented within 24 hours of admission, the patient will be required to settle the bill by cash or credit card. Additional deposit will be required when the expenses incurred during your hospital stay exceed the initial deposit paid or the limit specified in the guarantee letter.

Personal Valuable
Please do not bring or keep valuable with you during your stay in MSH. In the event that you do have valuables, we recommend that you store them in the hospital safe deposit box. If you require this complimentary service, please inform the admission staff at the time of admission. MSH however will not be responsible for any loss or damage to your property or personal belonging s whilst on our premises and in locked drawer.

Electronic and computerized equipment
For security purposes, please do not bring any electronic, electrical or battery powered equipment, computerized gadgets such as hand phone, walkie-talkies, pages, handheld organizers, laptop, palmtops, computerized notebooks, CD Players and DVD Players.

Rooms
All rooms are fully air-conditioned with attached bathroom. Suite Single and Two –Bed rooms are furnished with color television sets ad telephones. The hospital does not accept pre booking of rooms and room types are subject to availability. Room charges will be based on the actual room accorded to you. For all maternity patients, please note that the room rate is charged from the time admission. Stay –in Companion is allowed only if you are occupying a suite or single room. Lodger fee is RM15.00 per night (12.00pm-8.00am) whether they took the deck chair or not.

Non Smoking Policy
Metro Specialist Hospital’s staff, visitors, patients mainly whoever inside the premise is strictly prohibited from smoking.

Visiting Hours
The hospital observes the following visiting hours:
- 12.00noon – 2.00pm daily & 6.00pm-10pm daily
We do not encourage visitors to bring children along. However, if this is unavoidable, we seek your cooperation to ensure that they do not disturb others patients by running around or making any undue noise in the patient’s room or ward area

Hot Spot
You can surf internet anytime with your own notebook at lobby of Metro and cafeteria area. Hot spot prepaid card is available at our counter of Metro Café.

5 ½ days clinics operations
Effective 02.01.2007, our new operational hours will be from 8.00 am-5.35 pm from Sunday to Thursday and 8.00am-1pm on Friday. Clinics closed on Saturday and public holiday. Any emergencies cases occurred, please direct to Accident & Emergency counter at 04-4238888 ext 1887/1889.

Meals
Complimentary meals will be served to all patients unless advised otherwise by the attending doctor.Meal times are as follows:
Breakfast: 8.00am – 9.00am daily.
Lunch: 12.00noon – 1.00pm daily
Dinner: 6.00pm-7.00pm daily

Cafeteria
The Metro Cafeteria is located at the Ground Floor and is open from 7.30am-8.30pm daily. Only on the forth week (Thursday) of the month is open from 7.30am-5.00pm.

Refund
Amounts received in excess of the total bill will be refunded within 21 days of discharge. The refund will be either in cash, cheque or credit card depending on the initial mode of payment. Should you have any questions regarding your account, please call our Business Office at 04-423 8888.